The Admin Platform:
Setting up Helpingly for one department at a hospital is a simple procedure. Besides wifi or a 3-5G network access, all you need is to give the mandate to 1-2 people taking on the role of "Administrators". They can then manage all the features and services on the platform.
Any Helper can also be given the role of an "Admin" and easily reach all the admin features that are accessible directly on her or his mobile phone. But if more admin work is to be done, the preferred screen size is a desktop computer or a tablet:
DASHBOARD – A "summary page" of what's going on right now.
MANAGE HELPEES – Register, assign, edit, checkout, etc.
MANAGE HELPERS – Register, assign, edit, etc.
ALL ALARMS – Get an overview of all alarms in motion.
ASSISTANCE CATEGORIES – Categorize the assistance needed – medical or non-medical, etc.
Q&A – Manage the most common questions with great answers.
SURVEY FORMS – Send group messages, food order forms, and other surveys to all the patients.
DASHBOARD
(DISPOSITION BY EACH CLIENT)
DASHBOARD – the "summary page" with selected information and statistics that are inspiring for the users, showing the development and progress of the services enabled via the platform and app.
MANAGE HELPEES (PATIENTS)
MANAGE HELPEES – this is the page where the administrators are given a complete overview of all the registered Helpees (patients). Each patient is registered with a nickname and is connected only to their room number and the bed position (no other sensitive patient data is needed). The administrator can edit each patient's registered data and assign a suitable number of Helpers (nurses) in a flexible manner suitable for that department's specific workflow and nurse/patient situation for the time being. The assigned nurses are the ones prioritized to first receive the alarm notification from the patient. (Image showing a sample view of the platform, version Helpingly 3.0)
MANAGE HELPERS (NURSES)
MANAGE HELPERS – this is the page where the administrators are given a complete overview of all the registered Helpers (nurses). Each nurse or staff member is registered with a full name and then assigned to a certain number of patients in a flexible manner suitable for that department's specific workflow and nurse/patient situation for the time being. The assigned nurses are the ones prioritized to first receive the alarm notification from the patient. (Image showing a sample view of the platform, version Helpingly 3.0)
ALL ALARMS
ALL ALARMS – a "summary page" where all alarms are displayed for overview and planning purposes, as well as for follow-up assessment and performance tracking. (Image showing a sample view of the platform, version Helpingly 3.0)
ASSISTANCE CATEGORIES
ASSISTANCE CATEGORIES – the alarm Assistance can be set up in categories depending on the patient's needs. When a nurse is registered in the system, they can be connected to these categories depending on the level of competence, education, or title. If a patient needs assistance concerning the category medical issue or advanced medi care, the alarm notification will be prioritized for the nurses with a competence level according to that category. The administrator and the nurses can select the categories suitable for the department and work situation for the time being. (Image showing a sample view of the platform, version Helpingly 3.0)
QUESTIONS & ANSWERS
Q&A – a page to manage the most frequently asked questions. Each department can create its specific "bank" of questions and answers for its patients and circumstances. (Image showing a sample view of the platform, version Helpingly 3.0)
SURVEY FORMS
SURVEY FORMS – a page for group messages or surveys to all patients – create forms with meals where the patients can select what they want to eat and drink, send out a survey about service reviews, or inform the patients about the selection of upcoming evening events, etc. (Image showing a sample view of the platform, version Helpingly 3.0)